ICBC PhysioTherapy and Chiropractic Treatments

At Pursuit Physiotherapy Victoria, we understand that recovery from a Motor Vehicle Accident (MVA) requires a comprehensive approach with expert care and support. Our team of physiotherapists and chiropractors are dedicated to helping you recover from whiplash and other MVA-related injuries, such as those to the neck, back, and shoulders. We work closely with you to develop a personalized treatment plan that combines physical therapy and chiropractic care to ensure the best possible outcome.

Whether your injuries are mild or more severe, our goal is to guide you through each stage of your recovery, from initial treatment to rehabilitation after surgery or hospitalization. We focus on what you can do, helping you regain strength and mobility while addressing any concerns you may have along the way.

Pursuit Physiotherapy Victoria offers ICBC direct billing, so you won’t have to worry about out-of-pocket expenses for your treatment.

What to do when you have been injured in a car accident

  1. Report Your Injury to ICBC as soon as possible. You can call them directly ICBC Phone Number 1.800.910.4222 or report online through their website.

  2. If your injury or the crash occurred while you were working, notify your employer. Your employer must submit an injury report to WorkSafeBC, and ensure they understand that the injury was work-related. WorkSafeBC will then cover the treatments.

  3. Seek Medical Attention right away for your injury.

    • Visit a healthcare professional (family doctor, walk-in clinic, or hospital) to ensure your injury is properly assessed and documented. Be sure to inform them that the injury is related to the motor vehicle accident. This is important for verifying your ICBC claim.

  4. Contact Pursuit Physiotherapy

    • Once you’ve reported your injury to ICBC and received a claim number, you can contact us to book an appointment for an ICBC assessment and treatment.

ICBC Claims Coverage for Physiotherapy and Chiropractic Care

  • For the first 12 weeks after your accident, ICBC will cover the following pre-approved treatments:

    • 25 physiotherapy sessions

    • 25 chiropractic sessions

  • It does not matter if you are at fault or not, you get the same benefits.

  • If you were a cyclist or pedestrian injured in a crash with a vehicle, you’re eligible to receive the same full range of care and recovery benefits as drivers in most cases. 

  • A doctor's referral is not needed if you did not get any previous treatment.

  • If there is need for further treatment, your treating therapist can request additional coverage.

  • ICBC will cover the entire cost of your treatment, which means you do not pay out of pocket

What You’ll Need for Your INITIAL ICBC Appointment

To get started with ICBC rehabilitation services, please bring the following:

  • Your ICBC claim number provided to you by ICBC

  • Your personal health number (You can find this on your care card number from your BC services card or your driver’s license)

  • The date of your injury

  • Contact details for your ICBC adjuster if applicable

** You don’t need a referral from a family physician or nurse practitioner, or approval from ICBC to start your treatment sessions.

How to Report an accident and get an ICBC claim

There are different ways you can report an accident to ICBC; you can choose any of the following methods:

Call ICBC Phone Number - 1-800-910-4222 (available 24/7)

The fastest way to report to ICBC and get an ICBC Claim is to call them. Provide the details of the accident to the representative. ICBC will then open a claim and provide you with a claim number.

Use the ICBC Website

  • Visit the ICBC website at www.icbc.com.

  • Click on "Report a Claim".

  • Select “Motor Vehicle Accident” as the claim type.

  • Follow the prompts to provide the required information about the accident, injuries, and involved parties.

  • Submit the report and you will receive a claim number.

In Person

  • Visit your local ICBC Autoplan broker (find your nearest broker at ICBC's website).

  • Report your accident in person by providing all the necessary information.

  • The broker will open a claim for you and provide a claim number.

Rehabilitation with ICBC and Pursuit Physiotherapy

Initial Assessment

Your recovery begins with a detailed assessment from our team of physiotherapists and chiropractor. During your first visit, we will:

  • Review your medical history, including details of your car accident, to understand the nature of your injuries.

  • Assess your mobility, strength, posture, and any areas of pain, discomfort, or dysfunction.

  • Conduct a full physical exam, which may include specialized tests to identify the impact of the accident on your musculoskeletal system.

  • Develop a personalized treatment plan that combines physiotherapy and chiropractic care to best address your injuries and recovery goals.

Treatment Plan and Follow ups

Following your initial assessment, our team will provide you with a tailored treatment plan that may include a combination of physiotherapy and chiropractic care. Treatment options may involve:

  • Physiotherapy: Techniques such as manual therapy, exercise prescription, stretching, and modalities to promote healing, reduce pain, and restore function.

  • Chiropractic Care: Spinal adjustments and manual manipulation to address joint restrictions, improve alignment, and reduce pain. Our Victoria Chiropractor will focus on optimizing spinal health and relieving musculoskeletal pain, which is often a key component of recovery after a car crash. Treatment may also include Soft Tissue manipulation to release tension and alleviate muscle spasms that are common following an accident.

If additional sessions are required, our team will work with ICBC to request extensions and ensure continued coverage for your treatments.

Follow-ups and Monitoring Progress

As you progress in your recovery, our team will regularly monitor your condition to ensure you're on the right track. During follow-up appointments, we will:

  • Reassess your physical condition and treatment progress to adjust your plan as needed.

  • Incorporate additional therapies or adjust the frequency of sessions based on your healing progress.

  • Communicate with ICBC to report progress and make necessary adjustments to your treatment plan. Regular attendance of your scheduled sessions is essential to maintaining ICBC coverage and maximizing your recovery.

Return to Work & Daily Activities

Your physiotherapist and chiropractor will collaborate to help you return to your normal activities safely. This phase may include:

  • Developing a graduated return-to-work program that aligns with your physical capabilities.

  • Modifying job duties or adjusting your workload to accommodate any ongoing limitations.

  • Continuing exercises and strategies to strengthen and and improve mobility as you transition back to your regular routine.

Sometimes recovery doesn’t go as smoothly as planned. If you experience any setbacks or feel that you are not improving as expected, communicate with your physiotherapist or chiropractor and they will work together with ICBC to ensure your full recovery.

Our Physiotherapists and Chiropractor

ICBC CLAIMS Recovery and Pursuit Physiotherapy

Recovering from a car crash can be overwhelming, but with the right care and support, you can get back on track. At Pursuit Physiotherapy, we offer a comprehensive approach to healing, combining both physiotherapy and chiropractic care to optimize your recovery. We work directly with ICBC to ensure you receive the treatments and services you need.

If you have any questions about ICBC coverage or need to book your appointment, feel free to contact us today!

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