Do you have parking?

Yes, there is free parking in the parking lot right out front. Don’t worry about the indicated 30 minute time limit for your appointment. There is also free 1-2 hour on-street parking in the surrounding streets.

What should I wear?

If you are coming in for a physio or chiropractic appointment, wear clothing that you feel comfortable moving in. Ideally athletic wear and comfortable running shoes. Tank tops or shorts can be helpful when assessing upper or lower extremities.

What should I bring?

Please bring your extended health insurance information, Personal Health Number or ICBC/WorksafeBC Claim numbers.

When should I arrive?
Please arrive around 5 minutes before your appointment. If this is your initial appointment and you haven’t had the chance to fill out your intake form, please arrive around 10-15 minutes before your appointment time.

What extended health companies can you submit for?

Pacific Blue Cross, Sunlife, Chambers of Commerce, Canada Life, Group Health, Chambers of Commerce are a few common insurance companies we direct bill for. If you have a question regarding your extended health insurance, please take a look at this link or call us at 250-363-9707.

Does your clinic take ICBC claims?

Yes, we currently direct bill ICBC claims for both physiotherapy and chiropractic services.

Are there any additional costs to the patient with ICBC claims?

No, there are no additional patient fees with your ICBC appointment.

Does your clinic take WorksafeBC claims?

Yes, at this time, we currently direct bill WSBC claims for physiotherapy services only.

Are there any additional costs to the patient for WorksafeBC claims?

No, there are no additional patient fees for WSBC patients!

Does your clinic bill for MSP Supplementary Benefits?

Yes we do. MSP Supplementary Benefits covers $23 per visit for physiotherapy, massage therapy and chiropractic services up to a total 10 visits each calendar year. Patients are responsible for the remaining cost of the appointment.

If you would like to use your MSP Supplementary Benefits, please provide your personal health number (PHN) and date of birth at your initial visit.

For more information regarding MSP Supplementary Benefits and eligibility please click here.

How come I have to pay full price for my appointment when I have insurance coverage?

There can be a number of reasons. Sometimes there is a deductible at the beginning of the calendar year or you may have reached your maximum benefits.

Occasionally insurance companies will place a claim on hold or reject our submission because they require further processing or ask the patient to submit the claim manually along with the original receipts. In this case, we ask that you pay in full for the visit and submit the claim manually on your end.

To find out more about your benefits, coverage and to submit a claim yourself, log in to your member account via your insurance company’s website.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.

Physiotherapy & Chiropractic: If you have to cancel your appointment within 24 hours or you do not show up for your appointment, we waive the first occurrence, however, after that, we will apply a fee to your account equal to 50% of your appointment.

Massage Therapy: Late cancellations and no-shows will be charged 100% of the appointment cost after the first occurrence.