ICBC Claims

Physiotherapy and Chiropractic Treatments

We understand that navigating through your ICBC claim while recovering from a Motor Vehicle Accident (MVA) requires a comprehensive approach with expert care and support.

Our Victoria chiropractor and physiotherapists are dedicated to helping you recover from whiplash and other MVA-related injuries, such as those to the neck, back, and shoulders. We work closely with you to develop a personalized treatment plan that combines physical therapy and chiropractic care to ensure the best possible outcome.

Whether your injuries are mild or more severe, our goal is to guide you through each stage of your recovery, from initial treatment to rehabilitation after surgery or hospitalization. We focus on what you can do, helping you regain strength and mobility while addressing any concerns you may have along the way.

Pursuit Physiotherapy Victoria offers ICBC direct billing, so you won’t have to worry about out-of-pocket expenses for your treatment.

What to do when you have been injured in a car accident

Report Your Injury to ICBC as soon as possible.
- You can call them directly ICBC Phone Number 1.800.910.4222 or report online through their website.
If your injury or the crash occurred while you were working, notify your employer.
- Your employer must submit an injury report to WorkSafeBC, and ensure they understand that the injury was work-related. WorkSafeBC will then cover the treatments.
Seek Medical Attention right away for your injury.
- Visit a healthcare professional (family doctor, walk-in clinic, or hospital) to ensure your injury is properly assessed and documented. Be sure to inform them that the injury is related to the motor vehicle accident. This is important for verifying your ICBC claim.
Contact Pursuit Physiotherapy
- Once you’ve reported your injury to ICBC and received a claim number, you can contact us to book an appointment for an ICBC assessment and treatment. You do not need a doctors referral to set an appointment.

How to Report an accident and get an ICBC claim

There are different ways you can report an accident to ICBC, you can choose any of the following methods:

Call ICBC Phone Number – 1-800-910-4222 (available 24/7)
The fastest way to report to ICBC and get an ICBC Claim is to call them. Provide the details of the accident to the representative. ICBC will then open a claim and provide you with a claim number.

Use the ICBC Website

Visit the ICBC website at www.icbc.com.
Click on ”Report a Claim”.
Select “Motor Vehicle Accident” as the claim type.
Follow the prompts to provide the required information about the accident, injuries, and involved parties.
Submit the report and you will receive a claim number.

In Person

Visit your local ICBC Autoplan broker (find your nearest broker at ICBC’s website).
Report your accident in person by providing all the necessary information.
The broker will open a claim for you and provide a claim number.

ICBC Coverage for Physiotherapy and Chiropractic Care

Sessions Coverage: 25 pre-approved sessions
Coverage Period: Within 12 weeks from the date of the accident.
Referral Needed: No, a doctor’s referral is not required to start
Cost to Patient: $0** ( We do direct billing)
Eligibility: BC residents, regardless of fault

What You’ll Need for Your Initial ICBC Appointment

To get started with ICBC rehabilitation services, you just need the following details:

Your ICBC claim number provided to you by ICBC
Your personal health number (You can find this on your care card number from your BC services card or your driver’s license)
The date of your injury
Contact details for your ICBC adjuster if applicable

** You don’t need a referral from a family physician or nurse practitioner, or approval from ICBC to start your treatment sessions.